FAQ'S

·         What is Self Storage

Self Storage is an industry that rents storage space of different sizes, also known as "storage units or rooms," to tenants on a short or long term basis. This can be personal storage, business storage or document storage.

·         Who is Newquay Self Storage

Newquay Self Storage aim to please our customers with affordable easy to use storage solutions without any lengthy contracts.

Get in touch with our experts to discuss your storage requirements sent in the heart of Cornwall.

We can offer bespoke storage services for your individual needs for any length of time 

·         How does self storage work at Newquay Self Storage

Renting a lockable unit for either personal, business of document storage, with a monthly payment 


·         How does Security work at Newquay Self Storage

24H recorded CCTV

Staffed Reception during opening hours and monitored by Security Guards at night 

Strictly controlled access to our storage containers. Only named persons on the contract can access your container which is locked with a padlock 

·         Do I need a Padlock ?

YES

Do I need Insurance ?

Yes

At Newquay Self Storage we offer our own insurance which you can purchase online with your booking
 

If you have your own Insurance?

If you have your own insurance we will need to have a copy of this stating that R.T. Julian & Son Ltd, is allocating your items ( listed ) to store in the unit onsite.
* Please note you will need to set up your initial first contract with £2000 insurance which will be cancelled once your insurance document is received by us.*

·         When can I have access to my goods

You can have access to your goods from 7am to 10pm 

 
·         Who has access to my Self Storage Room

Only the named person on the contract.  If you are sub-renting or have a partner who needs access both names will need to be on the contract 

 
·         How is payment made

Payment is made via our online system, over the phone or at the reception and there will be no access to the key until payment is made.

*Please see terms and conditions for late or no payment 

 
·         What happens if I loose my Key

We will cut the lock at your cost and provide a new lock at cost to you with immediate affect

 

·         What forms do I need to open a contract

You will need 1 forms of ID 

1x Photographic ID

1x Proof of Address

Please note a photocopy will be taken of this. Fail to adhere to this Newquay Self Storage has the right to terminate the rental of the self storage unit.

 

·         Moving what do you need, we can help?

Did you know we sell boxes, tape , bubble wrap and more everything you need for moving. Please ask for more details at the reception

 

·         Can we swap Units?

If there is availability. Please note a new contract will be needed to be signed for this 

 

·         Do I pay Weekly or Monthly

Payable in advance on the 1st of each month

On Notice of vacating the unit we ask for 10 days and we will refund any unused charges

 

·    A HELPING HAND + FORKLIFT

·       £20 per hour

If you require help unloading your goods we have staff on hand to help. We also have forklifts and pallet trucks for heavy items. 
This will be added to your next months invoice.